Returns & Exchanges
At Horse.com, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items. Items must be returned in their original condition with all tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place your unworn items back into their original packaging, ensuring all designer tags and labels remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to any authorized carrier drop-off location and keep your tracking receipt to monitor its journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing